Privacy policy


1. Information We Collect

a) Personal Information

When you place an order or create an account, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through third-party gateways)

b) Non-Personal Information

We may collect:

  • Browser type

  • Device information

  • IP address

  • Pages visited

  • Cookies and similar tracking technologies

This helps improve website performance and user experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Send order updates and shipping notifications

  • Respond to customer support queries

  • Improve our website and services

  • Send promotional messages (only if you opt-in)

  • Prevent fraudulent transactions

3. Sharing of Information

We do not sell or trade your personal data.

We may share your information only with:

  • Trusted courier partners for order delivery

  • Payment gateway providers to process secure payments

  • Third-party service providers for website functionality (analytics, hosting, etc.)

These partners are required to protect your information and use it only for the intended purpose.

4. Payment Security

We use secure and reputable payment gateways.
Hotto does not store your credit/debit card details on our servers.

5. Cookies

Our website uses cookies to:

  • Remember your preferences

  • Improve browsing experience

  • Analyze website traffic

You can disable cookies in your browser settings, but some features may not work properly.

6. Data Protection & Security

We take reasonable security measures to protect your information from:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

However, no online transmission is 100% secure. Users share information at their own risk.

7. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections or updates

  • Request deletion of your information (where legally permitted)

  • Opt-out of promotional emails at any time

To make a request, contact us at support@hotto.in.

8. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for their privacy practices or content.

9. Children’s Privacy

Hotto does not knowingly collect information from children under 18 years.
If we learn that we have such data, we will delete it immediately.

10. Changes to This Policy

Hotto may update this Privacy Policy from time to time.
Updates will be posted on this page with the revised effective date.
Continued use of our website means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:
📩 support@hotto.in