Terms of service

1. Acceptance of Terms

By using our website or placing an order with Hotto, you agree to these Terms of Service and our Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Eligibility

You must be at least 18 years old to make a purchase.
By using our site, you confirm that you are legally capable of entering into contracts.

3. Product Information

  • We aim to provide accurate product descriptions, images, and ingredient details.

  • Colors and textures may vary slightly due to screen differences.

  • Hotto reserves the right to modify product details, pricing, or availability at any time without prior notice.

4. Pricing & Payment

  • All prices are listed in Indian Rupees (INR).

  • Prices may change without notice.

  • We accept online payment methods through trusted, secure gateways.

  • Hotto is not responsible for delays caused by banking or payment issues.

5. Order Acceptance

  • Placing an order does not guarantee acceptance.

  • Hotto reserves the right to accept or reject orders for any reason, including:

    • Stock unavailability

    • Incorrect pricing or product information

    • Suspected fraudulent activity

If an order is cancelled by us, any amount paid will be refunded.

6. Shipping & Delivery

  • Delivery timelines are estimates only and may vary.

  • Hotto is not liable for delays caused by courier partners, weather, or unforeseen conditions.

  • By placing an order, you agree to our Shipping & Delivery Policy.

7. Returns & Refunds

  • Due to the nature of food products, returns are not accepted.

  • Refunds or replacements are provided only in cases of damage, incorrect product, or other valid issues.

  • By purchasing from us, you agree to our Return & Refund Policy.

8. User Responsibilities

You agree not to:

  • Misuse the website for any unlawful purpose

  • Attempt to hack, interfere, or disrupt site functionality

  • Provide false or misleading information

  • Copy or resell any content, images, or materials from the website without permission

9. Intellectual Property

All content, design, logos, images, text, and product information on the Hotto website are the intellectual property of Hotto.
You may not copy, distribute, or use any material without written permission.

10. Limitation of Liability

Hotto is not liable for:

  • Any indirect, incidental, or consequential damages

  • Allergic reactions or misuse of the product

  • Losses due to website downtime, errors, or delays

Always check product ingredients before use.

11. Third-Party Services

Our website may contain links to third-party websites.
Hotto is not responsible for:

  • Their content

  • Their terms or privacy practices

  • Any issues arising from using external websites

12. Account Information

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your login details.

  • Please notify us immediately if you suspect unauthorized access.

13. Changes to Terms

Hotto may update or modify these Terms at any time.
Changes will be posted on the website, and continued use implies acceptance.

14. Governing Law

These Terms are governed by and interpreted according to the laws of India.
Any disputes will be handled in the jurisdiction of [your city/state] courts.

15. Contact Us

If you have any questions regarding these Terms, contact us at:
📩 support@hotto.in